Anti-Money Laundering (AML) & Client Verification FAQs

Under the AML/CTF laws, we are required to verify the identity of our clients before we can provide certain real estate services.

This means we may need to collect information such as your full name, date of birth and residential address, along with identification documents.

These requirements apply across the Australian real estate industry and are designed to help protect against fraud, money laundering and financial crime.

Where a property is being purchased, sold or held through an entity such as a company, trust, partnership or charity, we are legally required to understand the ownership and control structure behind that entity.

This may include collecting information relating to directors, trustees, beneficial owners or individuals who exercise effective control.

These requirements form part of the AML/CTF legislation and apply to all Australian real estate agencies.

Yes. Under the AML/CTF Act, we are legally required to collect and verify certain information before we can provide designated real estate services, including the sale, purchase or long-term leasing of property.

Without this information, we may be unable to act on your behalf.

This is a legal requirement under the AML/CTF Act and applies to all real estate agencies across Australia from 1 July 2026.

Similar obligations also apply to industries such as banking, law and accounting where designated services are provided.

Your information will only be collected and used for the purposes of complying with our obligations under the AML/CTF Act, including identity verification and associated compliance requirements.

TOWN takes privacy and data security seriously and handles all information in accordance with applicable privacy laws.

AML verification information is securely stored within the AMLHUB platform, a specialist Australian AML/CTF compliance system used by TOWN.

AMLHUB is ISO/IEC 27001:2022 certified, which is an internationally recognised standard for information security management.

For more information, please refer to the AMLHUB Privacy Policy.

Under the AML/CTF Act, we are required to retain certain records and verification information for a period of seven years.

If the required information is not provided, we may be unable to onboard you as a client or provide our services.

These obligations apply to all Australian real estate agencies and are not unique to TOWN.

Yes. The AML/CTF legislation requires us to conduct these checks for all clients, including existing or returning clients.

In many cases, we may simply need to confirm or update the information we already have on file.

No. This process will work in parallel with your purchase or sale.

In most cases, the verification process is quick and straightforward, particularly when information is provided early.

Completing your AML verification promptly will help avoid delays.

Our team is here to help.

If you have any questions about the AML/CTF process or the information being requested, please contact TOWN directly and we will happily guide you through the process.